Due to the perishable nature of dairy products, we do not accept returns once an order has been delivered. However, we value customer satisfaction and will address any issues.
1. Damaged or Incorrect Products
If you receive a damaged, spoiled, or incorrect product:
- Contact us IMMEDIATELY.
- Provide your order number and clear photos of the product.
2. Refund/Replacement Process
- If approved, we will offer a replacement or issue a refund to your original payment method.
- Refunds may take 5–7 business days to reflect in your account.
3. Non-Refundable Cases
- Change of mind after delivery.
- Failure to follow storage instructions leading to spoilage.